Terms & Conditions

All bookings must be paid for in full at the time of booking. We do not accept provisional or unpaid reservations. Payments can be made by credit or debit card, but bank transfer is preferred. Please contact us for bank transfer details. Your booking is not confirmed until full payment has been received.

Unless otherwise stated, all cookery classes include:

• Ingredients required for the session
• Use of utensils, knives and equipment
• Use of an apron during the class
• Takeaway containers for food prepared during afternoon sessions

Please inform us in advance of any allergies, medical conditions, or additional needs, including (but not limited to):

• Food allergies or intolerances
• Pregnancy
• Diabetes
• Epilepsy
• Disabilities or learning difficulties

While we take reasonable precautions, please note that our kitchen handles common allergens, including nuts, gluten, dairy and eggs. 

For the safety and enjoyment of all participants:

• Flat, non-slip shoes with covered toes must be worn
• Comfortable and practical clothing is recommended
• Long hair must be tied back during cooking sessions

Participants will receive a full health and safety briefing before the class begins. 

Children aged 10 years and over are welcome to attend cookery classes only when accompanied by a participating adult. The accompanying adult is responsible for the child’s behaviour and safety throughout the session. We reserve the right to refuse participation where we believe safety may be compromised.

All guests are expected to behave respectfully towards staff and other participants. We reserve the right to ask any participant to leave the premises if their behaviour is inappropriate, unsafe, or disruptive. In such cases, no refund will be issued.

Our standard 14-day cancellation policy applies to all cookery classes, experience days, and stays at The Old Bakehouse by The Lake.

Cancellations more than 14 days before your booking
Up to 14 days before your booking date, you may:

• Request a change of date (subject to availability), or
• Request a refund (minus a £15 administration and handling fee)

Cancellations within 14 days of your booking
Cancellations made within 14 days of the course date are not eligible for a refund. If you are unable to attend at short notice, you are welcome to send someone else in your place.

Gift vouchers are valid for the date or period specified at the time of purchase. Vouchers:

• May be transferred to another person if the recipient cannot attend
• Cannot be exchanged for cash
• Must be redeemed in accordance with the booking terms above

Booking fees and dates are correct at the time of publication. We reserve the right to make changes where necessary. In the unlikely event that we must cancel a class or experience, we will provide as much notice as reasonably possible. You will be offered the choice of:

• An alternative date, or
• A full refund

We cannot accept liability for any additional costs incurred, such as travel, accommodation or loss of earnings.

Cookery classes involve the use of sharp utensils, hot equipment and potential allergens. Participants attend and take part at their own risk. We do not accept liability for injury, loss or damage unless caused by our negligence or breach of legal duty. Nothing in these Terms limits your statutory rights under UK consumer law.

From time to time, we may take photographs during classes for promotional purposes. If you do not wish to appear in any images, please inform us before the session begins.

We will not be liable for any failure or delay in performing our obligations where this is caused by events beyond our reasonable control, including (but not limited to):

• Severe weather
• Illness
• Fire or flood
• Government restrictions
• Other unforeseen circumstances

Personal information provided during booking will only be used for administration and communication relating to your experience. We will not share your data with third parties except where required by law.

If you have any questions about these Terms & Conditions, please contact The Old Bakehouse Cookery School info@theoldbakehousecookery.co.uk